C&A Pet House Sitting

 Ubicación: Adelaida, Australia del Sur, Australia Última actualización: 28/04/2026 Versión: 1.0

Estos Términos y condiciones de servicio rigen la relación entre C&A Pet House Sitting y sus clientes. Léalos atentamente antes de confirmar cualquier reserva. Al proceder con una reserva, usted confirma que ha leído, comprendido y aceptado todos los términos establecidos en este documento.

1. ACEPTACIÓN DE TÉRMINOS

By booking or using any service provided by C&A Pet House Sitting, whether in person, by phone, by email, or through our website, you confirm that you have read, understood, and agreed to be legally bound by these Terms and Conditions of Service.

These Terms constitute a legally binding agreement between you (hereinafter referred to as "the Client") and C&A Pet House Sitting (hereinafter referred to as "the Service Provider"), operating as a Sole Trader under the laws of South Australia, Australia.

If you do not accept any part of these Terms, please do not proceed with booking our services.

2. ABOUT US AND SERVICE AREA

C&A Pet House Sitting is a professional pet and house sitting service operated by a couple based in Adelaide, South Australia, with over two years of uninterrupted five-star service experience in Adelaide and an extensive international background in animal care. All services are provided exclusively at the Client's own home and property.

2.1 Standard Service Area

We provide services within approximately 20 kilometres from the Adelaide CBD, with strong presence in Adelaide and upper-mid suburbs, including but not limited to:

Burnside, Toorak Gardens, Rose Park, Dulwich, Hazelwood Park, Leabrook, Malvern, Hyde Park, Unley, Springfield, Kingswood, Mitcham, Belair, Stirling, Aldgate, Magill, Glen Osmond, Beaumont, Tusmore, Glenelg, Brighton, Henley Beach, Prospect, Medindie, Walkerville, Norwood, Kensington, St Peters, College Park, Payneham, and all surrounding suburbs within the stated radius.

2.2 Services Outside the Standard Area

Requests outside the 20 km radius, including other localities, regional areas, or interstate locations, may be considered on a case-by-case basis and are subject to an additional travel fee, to be quoted and agreed upon in writing prior to confirming any booking.

2.3 Home-Based Service Model

All services are delivered exclusively at the Client's property. C&A Pet Home Care does not operate boarding facilities or receive pets at any external location.

3. SERVICES OFFERED

3.1 Pet Sitting — Service Modalities

All base prices apply to one (1) primary pet. Please refer to Section 3.2 for applicable additional charges. Starting prices may vary according to the specific needs of the pet(s), property requirements, and distance from the Adelaide CBD. A personalised quote will always be confirmed in writing before any booking is finalised.

3.2 Additional Charges

3.3 Animals Accepted

C&A Pet House Sitting welcomes the care of all types of animals, including but not limited to:

• Dogs and cats

• Birds and fish

• Small animals 

• Horses and farm animals (subject to prior on-site assessment and individual quotation)

There are no breed restrictions and no maximum number of pets per booking, subject to assessment during the mandatory Meet & Greet visit.

3.4 House Sitting — General Property Care

As part of all services delivered at the Client's home, and in particular during Extended Visits and Overnight Stays, the Service Provider will:

• Maintain the property in the same condition in which it was received at the commencement of the service.

• Follow all Client instructions regarding the use of spaces, rooms, and appliances.

• Perform agreed basic home care tasks, such as watering plants, collecting mail and deliveries, managing household waste and recycling bins, and any other tasks expressly agreed upon in writing before the booking.

• Ensure all entry points are properly secured and all alarm systems activated in accordance with the Client's instructions whenever temporarily vacating the property.

• Refrain from inviting any third party to the Client's property without prior written consent from the Client.

• Not alter, move, or interfere with the Client's personal belongings beyond what is strictly necessary for the delivery of the agreed service.

• Report any incident, damage, breakage, or unusual situation at the property to the Client immediately and in writing, regardless of cause or fault.

4. BOOKING PROCESS

4.1 Mandatory Meet & Greet

No booking will be confirmed without a prior Meet & Greet visit. This initial consultation is provided free of charge and takes place at the Client's home. During the Meet & Greet, the Service Provider will:

• Meet the Client and all animals to be cared for.

• Assess each pet's temperament, routines, health needs, and specific requirements.

• Review the property layout, access arrangements, and any home care requirements.

• Discuss and confirm the full scope of service, pricing, and scheduling.

• Verify vaccination documentation and collect all necessary care information.

C&A Pet House Sitting reserves the right to decline a booking following the Meet & Greet if it determines, in its sole judgement, that it is unable to provide the appropriate standard of care for the animal(s) or that the conditions of the property are not suitable for safe service delivery.

4.2 Minimum Notice Requirements

Last-minute requests from new clients, or for pets not previously assessed by the Service Provider, will not be accepted.

4.3 Booking Confirmation

A booking is considered confirmed only when all three of the following conditions have been met:

1. The Meet & Greet has been completed to the satisfaction of both parties.

2. The 50% deposit has been received and cleared by the Service Provider.

3. A written booking confirmation has been issued by C&A Pet House Sitting to the Client.

5. PRICING, PAYMENTS AND DEPOSITS

5.1 Accepted Payment Methods

• Cash

• Bank transfer (BSB and account number provided upon booking confirmation)

• Credit or debit card via Square terminal

5.2 Deposit and Final Payment Policy

• A deposit of 50% or 100% of the total quoted service fee may be paid at the time of booking, at the Client’s discretion.
• When the Client chooses to pay only 50%, the remaining balance must be paid no later than 14 days before the commencement date of the service. Failure to pay the remaining balance within the required timeframe may result in automatic cancellation of the booking, with the deposit retained as a cancellation fee.
• For Short Visits or Day Care:

• When booking 1 to 5 dates, full payment is required at the time of booking.

• When booking more than 5 dates, the Client may pay 50% at booking, with the remaining balance due 72 hours before the first scheduled service.

5.3 Peak Season and Special Dates

C&A Pet Home Care reserves the right to apply a value surcharge or special rate during periods of high demand, including but not limited to Christmas, New Year, Easter, school holiday periods, and Australian public holidays. Any surcharge will be clearly communicated and agreed upon in writing at the time of quotation, before the booking is confirmed.

5.4 Out-of-Area Travel Charges

Services delivered outside the standard 20 km service area may incur an additional travel charge based on distance and time, to be individually quoted and confirmed in writing before the booking is finalised.

5.5 Vehicle Use

Where the service requires the transportation of a pet using the Service Provider's own vehicle, applicable costs including fuel and distance may be charged as an additional fee. The Client acknowledges this condition at the time of booking any service involving animal transportation.

6. CANCELLATIONS AND REFUNDS

In cases of documented emergency on the Client's part, each situation will be considered individually and at the sole discretion of the Service Provider.

6.1 Short Visit or Day Care

6.2 Overnight Stay

6.3 Holiday Periods and Public Holidays

The above refund policies do not apply during holiday seasons or public holidays. For these dates:

7. PET REQUIREMENTS AND HEALTH CONDITIONS

7.1 Vaccination

All pets must have their core vaccinations up to date. The Client must provide valid veterinary documentation (vaccination certificate or health record booklet) at or before the Meet & Greet. C&A Pet House Sitting reserves the right to decline or suspend service if vaccination status cannot be verified.

7.2 Health and Behaviour Disclosure

The Client is solely responsible for providing complete and truthful information about their pet(s), including any medical condition, behavioural trait, anxiety, phobia, allergy, dietary requirement, or special need, prior to the commencement of service. Omission of relevant information that results in harm, additional costs, or complications will be the sole legal and financial responsibility of the Client.

7.3 Administration of Oral Medication

C&A Pet House Sitting may administer veterinary-prescribed oral medication subject to the following mandatory conditions:

• The pet must have an active patient record at a registered veterinary practice.

• The treating veterinarian must be aware and informed that an external pet sitting service will be present in the home and administering the prescribed medication during the owner's absence. This is consistent with standard veterinary practice in Australia and is the sole responsibility of the Client to arrange and confirm prior to the service.

• The Client must provide clear written medication instructions, including the name of the medication, prescribed dose, frequency, method of administration, and the treating veterinarian's contact details.

• All medications must be supplied by the Client, clearly labelled with the pet's name and the prescribing veterinarian's details.

• Injectable medications, intravenous treatments, wound dressings, or any procedure requiring veterinary or nursing qualifications will not be administered under any circumstances.

• No medication will be administered without proper written authorisation from the Client and documented veterinary prescription.

C&A Pet House Sitting accepts no liability for adverse reactions to medications that were correctly administered in accordance with the written instructions provided by the Client.

8. PROPERTY ACCESS, HOUSE SITTING AND SURVEILLANCE DEVICES

8.1 Provision of Property Access

For all services requiring the Service Provider's presence at the Client's home, the Client must provide all necessary means of access prior to the commencement of the service, which may include:

• Physical house key(s)

• Alarm or security system deactivation code(s)

• Gate, garage, or building entry codes

• Detailed entry and exit instructions specific to the property

8.2 Key and Access Code Management

All keys and access codes will be:

• Used exclusively for the purposes of the agreed service and nothing beyond.

• Handled with the highest level of confidentiality at all times.

• Never duplicated, shared, or disclosed to any third party under any circumstances.

• Returned to the Client upon conclusion of the service, or as otherwise agreed in writing.

• Permanently and irreversibly deleted from all internal records immediately upon completion of the relevant service.

8.3 Property Care During Service

While present at the Client's property, the Service Provider commits to maintaining the home and its contents with the same care and respect as one's own, in accordance with all instructions provided by the Client, and as further detailed in Section 3.4 of these Terms.

8.4 Client Responsibility for Property Conditions

The Client is responsible for ensuring the property is in a safe and suitable condition for the Service Provider to work in. C&A Pet House Sitting will not be liable for:

• Pre-existing damages or hazards not declared at the time the service commenced.

• Damage caused by the pet(s) themselves to the property or its contents.

• Events of force majeure, including power outages, flooding, fire, storms, or other circumstances outside the Service Provider's reasonable control.

• Damage or loss caused by third parties unrelated to the service.

The Client is advised to review their home and contents insurance policy to ensure it provides adequate coverage for situations involving a trusted third party present at the property.

8.5 Surveillance Devices and Recording Equipment

8.5.1 Declaration Obligation Prior to the commencement of any service, the Client must declare in writing the existence, location, and operational status of all surveillance devices, cameras, and recording equipment present on or within the property, including but not limited to:

• External security cameras (front door, driveway, garden, or perimeter)

• Internal cameras of any type or brand

• Pet monitoring cameras or animal-facing cameras of any kind

• Audio recording devices or smart speakers with active recording functions

This declaration is mandatory. Failure to disclose the existence of any recording device is considered a breach of these Terms.

8.5.2 No Interior Recording Devices During Service No cameras, recording devices, or monitoring equipment of any kind are permitted to be active inside the property during the delivery of any service by C&A Pet House Sitting. This includes, without limitation, pet cameras, indoor security cameras, nanny cams, baby monitors with video, and any smart device with active video or audio recording capability directed at interior spaces.

The Client must ensure that all such devices are fully deactivated — including remote viewing functions, cloud recording, and motion-activated features — before the Service Provider's arrival and for the entire duration of the service.

If the Client is uncertain whether a device has been deactivated or has forgotten to do so, they must notify the Service Provider immediately upon remembering, so that the Service Provider may locate and deactivate the device themselves. The Client authorises the Service Provider to deactivate any recording device found to be active inside the property during the service.

8.5.3 Exterior Security Cameras — Accepted Conditions External security cameras and alarm systems positioned on the exterior perimeter of the property are accepted by C&A Pet House Sitting, provided that:

• They are declared by the Client before the service commences.

• They do not capture, frame, or record any interior space, internal room, or area inside the property where the Service Provider will be present.

• They comply with all applicable South Australian laws regarding the privacy of persons on the property.

8.5.4 Legal Basis This requirement is grounded in the Surveillance Devices Act 2016 (SA), under which the installation, use, or maintenance of an optical surveillance device to visually record or observe the carrying on of a private activity — without the express or implied consent of each party involved — constitutes a criminal offence carrying a maximum penalty of $15,000 AUD or imprisonment for 3 years.

By contracting our services, the Client acknowledges and accepts that the Service Provider's presence in their home constitutes a private activity in which the Service Provider holds a legitimate expectation of privacy under South Australian law.

8.5.5 Consequences of Non-Compliance Discovery of any undisclosed or active interior recording device at any point during the service will entitle the Service Provider to:

• Immediately terminate the service without notice.

• Retain the full deposit paid as a cancellation and termination fee.

• Invoice and pursue payment of the full service fee as if the service had been completed.

• Report the matter to the relevant authorities if the circumstances warrant action under the Surveillance Devices Act 2016 (SA).

9. EMERGENCY VETERINARY PROCEDURES

C&A Pet House Sitting does not retain an in-house or on-call veterinarian. In the event of a medical emergency involving the pet(s) in care, the following protocol will be followed:

Step 1 — The Client will be contacted immediately by all available means of communication. Step 2 — The Client's nominated veterinarian will be contacted. Step 3 — If neither the Client nor their veterinarian can be reached within a timeframe that is safe for the animal, the pet will be transported to the nearest available emergency veterinary clinic. Step 4 — All actions taken will be fully documented and reported to the Client at the earliest opportunity.

By engaging our services, the Client expressly authorises C&A Pet House Sitting to seek urgent veterinary attention on their behalf when contact cannot be established within a safe timeframe.

All veterinary costs of any nature remain the exclusive financial and legal responsibility of the Client.

Prior to commencement of any service, the Client must provide:

• Name, address, and direct phone number of their regular treating veterinarian.

• Name and phone number of an alternative emergency contact person.

10. PHOTOGRAPHS, VIDEOS AND IMAGE RIGHTS

10.1 Purpose of Image Collection

During the provision of services, C&A Pet House Sitting may take photographs and/or videos of the pet(s) in care for the following purposes:

• Private welfare updates and communications sent directly to the Client.

• Content for the official C&A Pet House Sitting website.

• Marketing and promotional materials for the business.

• C&A Pet House Sitting social media channels, where applicable.

10.2 Grant of Licence

Al contratar nuestros servicios y no proporcionar una objeción por escrito según la Sección 10.3, el Cliente otorga a C&A Pet House Sitting una licencia libre de regalías, no exclusiva, irrevocable y mundial para usar fotografías y videos de su(s) mascota(s) para los fines enumerados en la Sección 10.1.

10.3 Derecho a optar por no participar

Los clientes que no deseen que las imágenes de su mascota(s) se utilicen para ningún propósito público o de marketing deben notificar al Proveedor de servicios por escrito antes del inicio del servicio. Esta exclusión voluntaria se respetará plenamente y no se publicarán imágenes. Las imágenes utilizadas únicamente para la comunicación con clientes privados no se ven afectadas por esta cláusula.

10.4 Lo que nos comprometemos a no hacer nunca

• Fotografiar o filmar el interior del domicilio del Cliente, pertenencias personales o documentos identificativos.

• Publicar cualquier imagen que revele la dirección o ubicación identificable de la propiedad del Cliente.

• Vender imágenes o contenidos de vídeo a terceros.

• Uso de imágenes para campañas comerciales de empresas no relacionadas.

11. RESPONSABILIDAD Y LIMITACIÓN DE RESPONSABILIDAD

11.1 Responsabilidades del cliente

El Cliente es el único responsable de:

• Proporcionar información precisa, completa y veraz sobre su mascota(s) y propiedad.

• Garantizar que la propiedad esté en condiciones seguras y adecuadas para la prestación del servicio.

• Todos los costes veterinarios que surjan durante o después del servicio.

• Cualquier consecuencia resultante de información incompleta o inexacta proporcionada al Proveedor de Servicios.

11.2 Limitación de responsabilidad

C&A Pet House Sitting no será responsable de:

• Muerte, enfermedad o lesión de mascota(s) causada por condiciones médicas no reveladas o preexistentes.

• Daños causados por mascota(s) a la propiedad o a cualquier tercero.

• Reacciones adversas a la medicación en las que la medicación se administró correctamente según las instrucciones escritas y firmadas por el Cliente.

• Daños o pérdidas a la propiedad causados por fuerza mayor o circunstancias fuera del control razonable del Proveedor de Servicios.

• Cualquier gasto veterinario de cualquier naturaleza.

12. PROPIEDAD INTELECTUAL

Todo el contenido publicado en el sitio web de C&A Pet House Sitting, incluido texto, imágenes, gráficos, logotipos, diseño y descripciones de servicios, es propiedad intelectual exclusiva de C&A Pet House Sitting. Está estrictamente prohibida la reproducción, copia, distribución o uso comercial no autorizado de cualquier contenido de este sitio web.

13. MODIFICACIONES A ESTOS TÉRMINOS

C&A Pet House Sitting se reserva el derecho de actualizar o modificar estos Términos y condiciones en cualquier momento. Todos los cambios se publicarán en nuestro sitio web con una fecha de versión actualizada. El uso continuado de nuestros servicios tras cualquier modificación constituye la aceptación de los términos vigentes en el momento de cada nueva reserva.

14. LEY APLICABLE Y JURISDICCIÓN

Estos Términos y Condiciones se rigen exclusivamente por las leyes de Australia del Sur, Australia. Cualquier disputa que surja de o en conexión con estos Términos se someterá a la jurisdicción exclusiva de los tribunales competentes de Australia del Sur.

15. CONTACTO

C&A Pet House Sitting 📍 Adelaida, Australia del Sur, Australia 🌐 Sitio web: pethomecare.odoo.com  📧 Correo electrónico: [email protected] ABN: 87115543114