A Legacy of Trust, Refined Across Four Continents.
We are a dedicated professional duo who arrived in Adelaide in 2024, bringing a world-class standard of home and pet guardianship. Our connection with animals isn't just a service—it’s a lifelong vocation. MoreRaised between the disciplined rhythm of rural life and the sophisticated pulse of the city, we have been surrounded by pets since our very first steps. For one of us, this path began professionally in 1995, pioneering bespoke pet care services long before they became a global standard.
Global Experience, Local Dedication. Since 2019, we have lived and worked across four continents, managing high-end estates and caring for diverse temperaments with unwavering discretion. With a consistent 5-star track record in luxury hospitality and private sitting for over a decade, we understand that your home is your sanctuary and your pets are family.
A Holistic Approach to Well-being. As non-smokers, vegetarians, and wellness-conscious professionals, we bring a grounded, tranquil energy to your home. We integrate subtle techniques of stress monitoring and sensory harmony, ensuring your companions don't just 'survive' your absence—they thrive in a state of calm.
Our schedule in Adelaide fills quickly because we offer what others cannot: the peace of mind that comes from leaving your property and pets in the hands of seasoned, intuitive experts.
10+ Years of Luxury Hospitality Experience
5* Track Record
100% Discretion & Security Protocol
FAQ
In this section you can find answers to some of the most frequently asked questions.
We provide services within approximately 20 km of Adelaide CBD, with a strong focus on premium inner and upper‑mid suburbs. This includes, for example, Burnside, Toorak Gardens, Rose Park, Dulwich, Hazelwood Park, Malvern, Hyde Park, Unley, Mitcham, Belair, Stirling, Aldgate, Magill, Glen Osmond, Beaumont, Glenelg, Brighton, Henley Beach, Prospect, Medindie, Walkerville, Norwood, Kensington, St Peters, College Park, Payneham and surrounding areas.
If you are outside this radius, we may still be able to help on a case‑by‑case basis. In those situations, an additional travel fee may apply, which we always confirm in writing before you decide to go ahead.
Traditional dog daycare can be great for very social dogs, but it usually runs on fixed group schedules, with multiple staff rotating through the day and a lot of noise and stimulation. Our in‑home care model is different: your pet stays in their own familiar environment and receives one‑on‑one attention, personalised routines and the same carers (Cris & Andy) every time.
This is often a better fit for senior, sensitive or anxious pets who need calm, consistency and close observation. If we believe another solution would genuinely suit your pet better, we will always say so — even if it means not taking the booking
No. You can start with a single visit or a short trial if you prefer. Many of our clients begin this way and then move into regular or longer‑term care once they feel fully comfortable.
Every new booking starts with a free, no‑obligation Meet & Greet at your home, so we can get to know each other and make sure the service is the right fit for you and your pets.
It depends on the type of service and whether we have already met your pets:
- Short Visits or Day Care – existing clients: minimum of 72 hours’ notice, subject to availability.
- Short Visits or Day Care – new clients or new pets: we require at least 7 days’ notice to allow time for the mandatory Meet & Greet before service starts.
- Overnight Care – all clients: a minimum of 14 days’ notice is required.
We cannot accept last‑minute requests from new clients or for pets we have not previously assessed, because we never skip the Meet & Greet step. For existing clients, if something unexpected comes up, you are always welcome to ask — we will let you know honestly if we have space.
No. We believe in total transparency — everything is discussed upfront and confirmed in writing before you commit to a booking.
Your personalised quote will always show:
- the base price for the service (Short Visit, Extended Visit or Overnight Stay)
- any additional pets
- any special care needs (for example: more than one oral medication per day)
- any optional wellness add‑ons (Animal Reiki, Bach Flower blend)
- any travel surcharge if you live outside our standard 20 km service area.
For full details, including how additional charges are calculated, please refer to Section 3 (“Services Offered and Additional Charges”) and Section 5 (“Pricing, Payments and Deposits”) of our Terms & Conditions of Service.
That's why we have a mandatory Meet & Greet before confirming any booking. We meet at your home, get to know your pet, and you get to know us. If there's no genuine connection, we don't move forward. It's that simple.
We administer oral medication with a written veterinary prescription. It's part of the service. We coordinate this in detail during the Meet & Greet so nothing is left to chance.
Yes, always. Photo updates are standard with all of our services. We agree with you in advance how often you’d like to hear from us and through which channel (for example WhatsApp, SMS or email).
Our goal is simple: you should be able to relax on your trip knowing that your pets are calm, safe and happy at home.
We know plans can change, so we keep our cancellation policy clear and predictable. In general:
- For Short Visits and Day Care, cancellations with at least 24 hours’ notice usually incur only a small cancellation fee (typically one visit or day), and the remaining balance is refunded.
- For Overnight Stays, more notice is required. Depending on how far in advance you cancel, you may receive a full refund or a partial refund with a small cancellation fee.
- During peak periods (Christmas, New Year, Easter, school holidays and public holidays), stricter notice periods apply.
The exact conditions for your booking will always be clearly stated in your written quote and confirmation email. For the full breakdown by service type and dates, please see Section 6 (“Cancellations and Refunds”) in our Terms & Conditions of Service.